Q&A

Q: How do you choose your products? A: We carefully curate our collection by partnering with trusted brands known for their commitment to safety and quality. Each product in our store is selected to meet high standards and provide practical solutions for parents and their babies.

Q: Are your products suitable for newborns? A: Yes! We have a range specially designed for babies aged 0-6 months. Each product clearly indicates the recommended age.

Q: Can I see the products in store? A: We are an online store only, but our detailed photos and comprehensive descriptions give you all the information you need.

👶 Tips and Use

Q: From what age should I use your training cups? A: Our leak-proof cups are perfect from 6 months. They help guide your baby through the transition from a bottle to a glass.

Q: How do I care for the waterproof bibs? A: Machine wash at 30°C, air dry. Avoid fabric softener, which can reduce the waterproofing.

Q: Are the pacifiers BPA-free? A: All our products comply with Canadian standards. Our pacifiers are 100% free of BPA, phthalates, and other harmful substances.

📦 Orders and Inventory

Q: What should I do if a product is out of stock? A: Sign up for restock alerts! We'll notify you as soon as the item is back in stock.

🚨 Emergencies and Problems

Q: My baby is having an allergic reaction to a product. What should I do? A: Stop using it immediately and consult your pediatrician. Contact us for a priority return and a full refund.

Q: Did a product break during first use? A: Email us a photo. We'll arrange a free express replacement within 24 hours.

Q: My order didn't arrive on time? A: Contact us immediately! We'll track your package and, if necessary, send a replacement express delivery free of charge.

🌍 International and Languages

Q: Do you ship internationally? A: We're currently Shipping to European Union , Canada and United-States.

💡 Dad's Tip: "Never hesitate to ask us any questions, even the simplest ones! As a parent, I know we always want to make sure we're making the right choices for our little ones."

📞 Quick Contact: For any urgent questions, email Support@Nappiro.com